Image-download service | Closure list | Voucher Scheme | Guiding at the Royal Collection | Travel Trade e-Newsletter | Groups guide
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The Royal Collection welcomes enquiries from members of the Travel Trade in the United Kingdom or overseas. Most frequently requested information is listed below; for any other questions, please contact:
Assistant Sales and Marketing Officer
Royal Collection Enterprises
York House
St James's Palace
London SW1A 1BQ
Telephone +44 (0)20 7839 1377
Fax +44 (0)20 7839 8168
E-mail traveltrade@royalcollection.org.uk
Please note that only Travel Trade enquiries sent to this address will be answered.
For press enquiries, please e-mail press@royalcollection.org.uk |
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Image-download service
An image-download facility is now available to all members of the travel trade and group organisers who wish to promote visits to the Royal Collection sites. Registration for the service is free. By registering, you will be able to download hi-res images for use in your publicity material. Visit the image-download service. |
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Closure list
As many Royal Collection sites are working royal residences, closures can occasionally occur at short notice. We advise you to check online for the latest information.
Check current closure list for all sites
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The Royal Collection Enterprises Voucher Scheme
The Accredited Voucher scheme offers preferential rates, based on the volume of business received, and special credit terms to companies bringing visitors to the official residences of The Queen. This includes Buckingham Palace, Windsor Castle, the Palace of Holyroodhouse, the Royal Mews, The Queen’s Gallery, Buckingham Palace and The Queen’s Gallery, Palace of Holyroodhouse.
The scheme enables companies to present a voucher, instead of a payment by cheque, cash or credit card, at the Ticket Office for the entry of their clients. The vouchers are accrued on a weekly basis for Buckingham Palace, Windsor Castle and the Palace of Holyroodhouse and on a monthly basis for all other sites. An invoice is raised for the amount owing and all invoices must be paid within 14 days.
Your company may apply if you:
- operate group (15 people or more) or fully independent travel (FIT) business,
- have been trading for at least one year,
- have a UK bank account, and
- intend to bring significant numbers of visitors to any or all of the official residences of The Queen each year.
To apply, your company must submit a:
- completed application form,
- sample voucher, and
- credit reference.*
*Further details on the credit reference requirements will be supplied once an application form has been submitted.
Incomplete applications will not be considered. Please note that an application may take up to six weeks to process.
For further information about the scheme, please download an application form.
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Guiding at the Royal Collection
Windsor Castle
Only Windsor Castle Accredited Blue Badge Guides can guide within the Precincts of Windsor Castle. Once accredited, Blue Badge Guides are admitted free of charge into the Castle.
For details of Windsor Castle accreditation please contact the address below.
The Visitor Office
Saxon Tower
Windsor Castle
Windsor
Telephone +44 (0)20 7839 1377
E-mail alison.hodgkiss@royalcollection.org.uk
Guiding is only permitted in the Precincts of the Castle, not in the State Apartments.
Trainee Blue Badge Guides are admitted free of charge to Windsor Castle during the course of their studies, on presentation of a current Visit London or Tourism South East trainee-guide pass.
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Palace of Holyroodhouse
Blue Badge Guides are admitted free of charge to the Palace on presentation of their credentials. Guides may only address their groups on the forecourt and in the Throne Room and Great Gallery. |
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The Queen's Gallery, Palace of Holyroodhouse
No guiding is permitted in The Queen’s Gallery. Free admission to the Gallery is offered to Blue Badge Guides, subject to availability. |
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The Royal Mews, Buckingham Palace
Blue Badge Guides qualified to guide in London and registered with The Institute of Tourist Guiding are admitted free of charge to the Royal Mews and are permitted to guide at two points in the Main Quadrangle. Please ask a warden to point these areas out. |
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The State Rooms, Buckingham Palace
No guiding is permitted at Buckingham Palace. Free admission is offered, subject to availability, for London Blue Badge Guides who are registered with the Institute of Tourist Guiding. Guides should go the Ambassadors Entrance on Buckingham Palace Road and show their Institute of Tourist Guiding membership card. |
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The Queen’s Gallery, Buckingham Palace
No guiding is permitted in The Queen’s Gallery. Free admission is offered, subject to availability, for London Blue Badge Guides who are registered with the Institute of Tourist Guiding. Guides should show their badge and card to the warden at the security desk on arrival. |
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Clarence House
No guiding is permitted in Clarence House and Blue Badge Guides do not receive free entry.
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Frogmore House, Windsor
No guiding is permitted in Frogmore House and Blue Badge Guides do not receive free entry.
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Groups guide
The Royal Collection Group Visits and Private Tours 2010 programme is now available by post or to download. The lavishly illustrated guide offers exciting options for groups visiting the official residences of The Queen.
To register to receive your copy, please e-mail groupbookings@royalcollection.org.uk including your name, address, the name of your group and a contact telephone number, or download the brochure as a PDF file (2.30 MB). |
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